Refund policy

Return and Refund Policy

Last updated: September 9, 2026

harvenza accepts eligible returns requested within 30 calendar days after delivery, subject to the conditions below and any mandatory rights available under applicable consumer law.

This Return and Refund Policy applies to purchases made through https://harvenza.com.

Please read the conditions and instructions below before returning an item.

1. Return Eligibility

To qualify for a return under our voluntary 30-day return policy, the item must generally be:

  • Unworn, unused, and unwashed;

  • In the same condition in which it was received;

  • Returned with all original tags, accessories, manuals, and packaging, where applicable; and

  • Accompanied by the order number or other proof of purchase.

Trying on an apparel item solely to confirm fit does not make it used, provided it remains clean, has not been worn beyond what is reasonably necessary to check fit, and retains its original tags.

Nothing in this section limits any statutory right to inspect goods or seek remedies for faulty, defective, misdescribed, or non-conforming products.

2. How to Request a Return

To request a return, contact us within 30 calendar days after delivery at:

Email: leefallegre49@hotmail.com

Please include:

  • Your full name;

  • Your order number;

  • The item or items you wish to return;

  • The reason for the return; and

  • Clear photographs or video if the item is damaged, defective, incorrect, or materially different from its description.

We will review the request and, where appropriate, provide return instructions and the correct return address.

Returns are accepted by mail only.

Do not send merchandise to our published business address or to an address shown on the original parcel unless harvenza specifically provides or authorizes that address in writing.

Unauthorized returns may be delayed until the return can be properly identified and processed.

After receiving return authorization under our voluntary return policy, please send the return within 14 calendar days and retain the tracking receipt until the return has been completed.

3. Return Shipping Costs

Return shipping responsibility depends on the reason for the return and the legal basis on which the return is made.

Damaged, Defective, Incorrect, or Misdescribed Items

harvenza will cover reasonable approved return shipping costs when we confirm that an item:

  • Arrived damaged;

  • Is defective;

  • Is materially different from its description; or

  • Is different from the item ordered.

Where a return is required, we may provide a prepaid return label or other written return instructions.

Please do not purchase return postage before receiving instructions unless we specifically authorize it in writing.

Preference-Based Returns

For preference-based returns made under our voluntary 30-day return policy, the customer generally pays the return shipping cost.

Examples include:

  • Change of mind;

  • Ordering the wrong size;

  • Ordering the wrong color;

  • Fit concerns; or

  • No longer wanting the item.

Customers may use a trackable postal or courier service unless our instructions specify otherwise.

Approved returns are not subject to a separate restocking fee.

We do not reimburse unauthorized postage, premium or expedited return services, or packaging expenses unless applicable law requires otherwise.

Statutory Right of Withdrawal

Where EU or Spanish statutory withdrawal rights apply, the customer will generally bear the direct cost of returning the goods if the customer was properly informed of this responsibility before purchase, unless harvenza agrees to pay that cost or applicable law requires otherwise.

Mandatory consumer rules will prevail over this Policy where they provide different or more favorable rights.

4. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item is damaged, defective, incorrect, or missing, contact us as soon as reasonably possible at:

leefallegre49@hotmail.com

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs or video of the product;

  • A photograph of the shipping label; and

  • Photographs of the packaging where relevant.

After verification, we will provide an appropriate remedy in accordance with the circumstances and applicable law.

A remedy may include:

  • Repair;

  • Replacement;

  • Sending a missing or correct item;

  • Price reduction;

  • Refund; or

  • Another remedy required by applicable law.

harvenza will cover approved return shipping costs where a return is required because of our error or a verified product defect.

Nothing in this section limits statutory rights concerning goods that are faulty, unsafe, misdescribed, or otherwise non-conforming.

5. Non-Returnable Items

The following items are generally not eligible for return under our voluntary return policy unless they are defective, incorrect, or a return is otherwise required by applicable law:

  • Gift cards;

  • Personalized, customized, or made-to-order goods;

  • Items clearly marked “Final Sale” before purchase;

  • Worn, washed, altered, damaged, or incomplete items;

  • Items without original tags where tags were supplied;

  • Opened personal-care or hygiene-sensitive products;

  • Underwear, swimwear, or similar hygiene-sensitive goods where an applicable protective seal or hygiene liner has been removed; and

  • Hazardous materials, flammable liquids, gases, or products restricted from return shipment.

Discounted, promotional, and sale-priced items remain eligible under our voluntary return policy unless they were clearly marked “Final Sale” before purchase.

A “Final Sale” designation does not remove any statutory right relating to defective, misdescribed, unsafe, or non-conforming goods.

Statutory exceptions to the EU right of withdrawal may also apply to certain goods, including clearly personalized products and certain sealed hygiene-sensitive products once the seal has been removed.

6. Exchanges

We do not guarantee direct exchanges because product availability may change.

For preference-based changes, such as requesting a different size or color, the most reliable option is generally to return the eligible item and place a new order.

If you received a damaged, defective, or incorrect product, please contact us before placing a replacement order so that we can provide the appropriate resolution.

7. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

leefallegre49@hotmail.com

Please include your order number.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once processing or fulfillment has begun.

If harvenza cancels an order before shipment after payment has been captured, the applicable amount will be refunded to the original payment method.

If the order has already shipped, our Return and Refund Policy and any applicable statutory withdrawal rights will apply.

Nothing in this section limits mandatory cancellation or withdrawal rights available under applicable consumer law.

8. EU and Spanish Right of Withdrawal

Where applicable European Union or Spanish distance-selling rules apply, consumers purchasing eligible products online generally have a statutory right to withdraw from the contract within 14 calendar days after receiving the goods, without having to provide a reason.

This statutory right exists independently of harvenza's voluntary 30-day return policy.

To exercise the statutory right of withdrawal, you must clearly inform us of your decision to withdraw before the applicable withdrawal period expires.

You may contact:

Email: leefallegre49@hotmail.com

No particular wording is required as long as your communication clearly expresses your decision to withdraw from the applicable purchase.

After exercising the right of withdrawal, the goods must generally be returned within 14 days after you communicate your decision to withdraw, subject to applicable law.

Certain contracts and products may be excluded from the statutory right of withdrawal where permitted by law, including certain:

  • Personalized or made-to-order products;

  • Perishable goods;

  • Sealed hygiene-sensitive goods once unsealed;

  • Sealed software, audio, or video products once unsealed; and

  • Other goods or services specifically excluded by applicable law.

Where applicable statutory rights are more favorable than harvenza's voluntary policy, the statutory rights will apply.

9. Return Inspection and Diminished Value

Once a returned item is received, we may inspect it to determine its condition and whether it satisfies the applicable return requirements.

For returns under our voluntary return policy, items should not show use or handling beyond what is reasonably necessary to inspect or try the product.

For returns made under an applicable statutory right of withdrawal, consumers may inspect goods to determine their nature, characteristics, and functioning.

Where permitted by law, a refund may be reduced to reflect diminished value caused by handling beyond what is reasonably necessary for that purpose.

Any applicable deduction will be communicated to the customer.

We will not make deductions that are prohibited by applicable consumer law.

10. Refunds

Voluntary 30-Day Returns

For approved returns made under our voluntary return policy, the refund will normally be issued to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the credit.

If more than 15 business days have passed since we confirmed that a voluntary return refund was approved, contact:

leefallegre49@hotmail.com

Please include your order number.

Statutory Withdrawal Refunds

Where an applicable EU or Spanish statutory right of withdrawal has been validly exercised, we will reimburse payments within the period required by law.

This will generally be no later than 14 days after we are informed of the decision to withdraw.

Where the contract involves goods, we may withhold reimbursement until we receive the goods back or until the customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by law.

Refunds will generally be made using the same payment method used for the original transaction unless another method is expressly agreed and does not result in additional cost to the customer.

11. Original Shipping Costs

harvenza provides free standard outbound shipping where stated on https://harvenza.com, so no standard outbound shipping charge will be deducted where the customer did not originally pay such a charge.

If a customer paid an outbound delivery charge and an applicable statutory withdrawal right requires reimbursement, we will reimburse the cost of the least expensive standard delivery method offered for the order.

Any additional amount paid solely because the customer selected express, expedited, premium, or another more expensive delivery service is generally not required to be refunded beyond the applicable standard delivery amount, unless:

  • The return resulted from our error;

  • The premium delivery service was not provided as promised; or

  • Applicable law requires otherwise.

12. Refund Amount

For approved returns, refunds generally cover the amount paid for the accepted returned item, including applicable item-related taxes that are refundable under law.

Any permissible deduction for diminished value will be made only where legally permitted and will be communicated to the customer.

No separate restocking fee is charged for approved returns.

13. Faulty Goods and Legal Guarantee

Nothing in this Policy limits the legal guarantee or conformity rights available to consumers.

For consumer goods covered by Spanish law, the seller may be responsible for a lack of conformity that becomes apparent within the applicable statutory period.

For new consumer goods sold in Spain, the statutory conformity period is generally three years from delivery, subject to the nature of the product and applicable legal rules.

Depending on the circumstances, statutory remedies for non-conforming goods may include:

  • Repair;

  • Replacement;

  • Price reduction; or

  • Termination of the contract and refund.

These statutory rights are separate from harvenza's voluntary 30-day return policy.

The expiration of the voluntary 30-day return period does not automatically end any legal rights relating to defective or non-conforming goods.

14. Mandatory Consumer Rights

Nothing in this Policy excludes, restricts, or waives any consumer right or remedy that cannot legally be limited.

If applicable Spanish, European Union, or other consumer-protection law provides rights that are more favorable than this Policy, those mandatory rights will continue to apply.

This may include rights relating to:

  • Withdrawal from distance contracts;

  • Product conformity;

  • Legal guarantees;

  • Repairs;

  • Replacements;

  • Price reductions;

  • Refunds; and

  • Other statutory remedies.

15. Contact Us

For questions about returns, refunds, cancellations, damaged goods, defective products, or incorrect orders, please contact:

harvenza

Website: https://harvenza.com
Email: leefallegre49@hotmail.com
Phone: +34 692 565 672
Business Address:
Calle de San Enrique de Osso, 151
28055, Madrid Province
Spain

Important: The business address above is not automatically our product return address.

Please do not send returned merchandise to this address unless harvenza specifically provides or authorizes this address in written return instructions.