Shipping policy

Shipping Policy

Last updated: September 9, 2026

This Shipping Policy applies to purchases made through https://harvenza.com.

Please review this Policy before placing an order. It explains our shipping destinations, costs, processing times, estimated delivery times, tracking procedures, customs information, and how we handle delayed, lost, damaged, or returned shipments.

1. Shipping Destinations

harvenza ships to countries and regions made available through our checkout.

To confirm whether shipping is currently available to your destination, enter your complete delivery address during checkout.

If checkout does not allow an order to be completed for a particular destination, shipping is not currently available to that destination.

Certain products may also be subject to geographic, carrier, customs, regulatory, or delivery restrictions.

2. Shipping Cost

harvenza provides free standard shipping on all eligible orders, with no minimum purchase requirement, unless a different shipping arrangement is clearly disclosed before checkout.

Where free standard shipping applies, the standard shipping charge is 0 in the applicable checkout currency.

Optional express, expedited, priority, or other premium shipping services, if offered, may involve an additional charge.

Any applicable premium shipping charge will be displayed before the order is submitted.

Import duties, customs charges, import taxes, brokerage fees, remote-area surcharges, or other destination-specific charges are not considered standard shipping charges.

Where these charges are not collected during checkout, they may be assessed separately by the relevant customs authority, carrier, or other authorized party, subject to applicable law.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment authorization and order confirmation.

Business days generally mean Monday through Friday, excluding applicable public holidays.

Processing time is the period required to verify, prepare, and package an order before it is handed to the shipping carrier.

Processing time is separate from transit time.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

Processing may occasionally take longer because of circumstances such as:

  • Payment verification;

  • Address verification;

  • Fraud-prevention checks;

  • Product availability;

  • High order volume; or

  • Other reasonable operational requirements.

If an item becomes unavailable or additional order verification is required, we will attempt to contact the customer using the information provided during checkout.

4. Estimated Transit and Total Delivery Time

After dispatch, standard shipping normally takes approximately 7–15 business days.

Our standard estimated delivery timetable is:

  • Order processing: 1–3 business days

  • Transit after dispatch: 7–15 business days

  • Estimated total delivery time: approximately 8–18 business days

These are good-faith estimates based on normal operating and carrier conditions.

They are not guaranteed arrival dates unless a specific delivery date or timeframe is expressly stated as guaranteed.

Delivery may take longer because of circumstances such as:

  • Customs inspections;

  • Severe weather;

  • Carrier disruption;

  • Transportation delays;

  • Remote delivery destinations;

  • Public holidays;

  • Peak shopping periods;

  • Incorrect or incomplete addresses;

  • Security or verification checks; or

  • Other circumstances outside our reasonable control.

Any delivery estimate displayed on a product page, during checkout, in an order confirmation, advertisement, Google Merchant Center, or other customer-facing communication should be consistent with the applicable delivery timeframe for the order.

If a specific product page or checkout page clearly provides a different delivery estimate, that disclosed estimate will apply to the applicable order.

5. Delivery Delays

harvenza will make reasonable efforts to process, dispatch, and deliver orders within the timeframe communicated at the time of purchase.

If we become aware of a material delay, we may contact you using the contact information provided with your order.

Where applicable Spanish, European Union, or other consumer law provides rights concerning delayed or non-delivered goods, those rights will continue to apply.

Depending on the circumstances and applicable law, customers may have the right to:

  • Request delivery within an additional appropriate period;

  • Cancel the affected order;

  • Receive a refund; or

  • Exercise another applicable statutory remedy.

Nothing in this Policy limits mandatory delivery or cancellation rights.

6. Order Confirmation and Tracking

After an order is placed, an order confirmation will normally be sent to the email address provided during checkout.

Once the order has been dispatched, we will normally send a shipping confirmation containing available tracking information.

Tracking information is supplied by the applicable carrier and may not update immediately after dispatch.

It may take some time for the first carrier scan or tracking event to appear.

Orders containing multiple products may occasionally be shipped in separate parcels.

Separate parcels may:

  • Arrive on different dates; and

  • Have different tracking numbers.

Where free standard shipping applies, customers will not be charged an additional standard shipping fee solely because an order is shipped in multiple parcels.

7. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information during checkout.

This includes, where applicable:

  • Recipient name;

  • Street address;

  • Apartment or unit number;

  • City;

  • Province, state, or region;

  • Postal or ZIP code;

  • Telephone number; and

  • Email address.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at:

leefallegre49@hotmail.com

We will make reasonable efforts to update the delivery information before fulfillment.

However, changes cannot be guaranteed once processing or dispatch has begun.

If the parcel has already been dispatched, we may be unable to redirect or modify the shipment.

Where permitted by applicable law, reasonable additional costs directly caused by an incorrect or incomplete address supplied by the customer may be the customer's responsibility.

8. Risk During Delivery

Where applicable consumer law applies and harvenza arranges the shipping carrier, the goods generally remain at harvenza's risk until they come into the physical possession of the customer or another person designated by the customer to receive them.

Carrier tracking information may be considered as part of our review of a delivery issue, but it does not override mandatory consumer rights.

Different rules may apply where a customer independently arranges a carrier that was not offered by harvenza, to the extent permitted by applicable law.

9. Customs, Duties, and Import Charges

Orders shipped internationally or across customs borders may be subject to customs inspection or assessment.

Depending on the destination, shipment origin, product type, order value, and applicable law, charges may include:

  • Customs duties;

  • Import taxes;

  • Brokerage fees; and

  • Other destination-specific charges.

Unless checkout expressly states that applicable duties and import charges are included, such charges may be collected separately by the relevant customs authority, carrier, or other authorized party.

harvenza does not control independent customs inspections, customs-processing times, or charges imposed by government authorities or carriers.

Customers ordering internationally are encouraged to review applicable import requirements before placing an order.

If a parcel is refused because the recipient declines to pay a properly disclosed customs or import charge, any applicable refund or reshipment will be handled in accordance with our Return and Refund Policy and applicable law.

10. Delayed Shipments

If your tracking information has not updated for an unusual period or the shipment has exceeded the applicable estimated delivery range, please contact:

leefallegre49@hotmail.com

Please include your order number.

We will review the available tracking information and, where appropriate, contact the carrier or open a shipment enquiry.

Carrier investigations may require additional information and may take time to complete.

We will provide an appropriate resolution consistent with the circumstances and applicable consumer law.

11. Lost Packages

If tracking information indicates that a parcel may have been lost in transit, please contact us promptly.

We may investigate the shipment with the applicable carrier before determining the appropriate resolution.

Where a shipment is confirmed as lost before valid delivery to the customer, we will provide an appropriate remedy, which may include:

  • Replacement;

  • Reshipment;

  • Refund; or

  • Another remedy required by applicable law.

Where harvenza arranged the carrier, nothing in this Policy transfers the risk of loss to the customer earlier than permitted by applicable law.

12. Packages Marked “Delivered” but Not Received

If tracking shows that a parcel has been delivered but you cannot locate it, please first check:

  • The delivery area;

  • Household members;

  • Neighbours;

  • Reception or building staff;

  • Mailrooms;

  • Parcel lockers;

  • Safe delivery locations; and

  • Any carrier delivery notice.

You may also contact the carrier to request additional delivery information.

If the parcel still cannot be located, contact harvenza promptly at:

leefallegre49@hotmail.com

Please include your order number.

We will review the available tracking and delivery information and provide assistance in accordance with applicable law and carrier procedures.

A carrier's “delivered” scan may be considered as evidence when reviewing a claim, but it does not automatically eliminate mandatory consumer rights or remedies.

13. Damaged Parcels or Products

Please inspect your shipment promptly after delivery.

If a parcel or product arrives damaged, preserve the product and packaging and contact us as soon as reasonably possible.

Under our standard Return and Refund Policy, applicable claims should be reported within the 30-day return window, although this does not limit any longer statutory rights concerning faulty or non-conforming goods.

Please provide:

  • Your order number;

  • A description of the problem;

  • Clear photographs or video of the affected product;

  • Photographs of the packaging; and

  • A photograph of the shipping label where relevant.

Verified damaged or defective product claims will be handled in accordance with our Return and Refund Policy and applicable consumer law.

Where a return is required because of a verified defect, shipping damage for which harvenza is responsible, or an error by harvenza, we will cover the approved return shipping cost.

14. Incorrect or Missing Items

If you receive a product different from the one ordered, or if an item is missing from your shipment, contact us promptly at:

leefallegre49@hotmail.com

Please provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the items received where relevant;

  • Photographs of the packaging where relevant; and

  • A photograph of the shipping label where relevant.

After verification, we will provide an appropriate resolution, which may include:

  • Sending the correct item;

  • Sending the missing item;

  • Replacement;

  • Refund; or

  • Another remedy required by applicable law.

Customers will not be charged approved return shipping costs where a return is required because harvenza sent an incorrect item.

15. Multiple Packages

Some orders may be fulfilled in multiple shipments.

As a result, one part of your order may arrive before another.

Each shipment may have a separate tracking number and delivery date.

Please review all available tracking information before reporting an item as missing.

If all applicable shipments show completed delivery and an ordered item is still missing, contact us for assistance.

16. Returned-to-Sender Packages

A parcel may be returned to the sender or an appropriate returns facility because of circumstances such as:

  • An incorrect or incomplete delivery address;

  • Unsuccessful delivery attempts;

  • An unclaimed parcel;

  • Refusal of delivery; or

  • Unpaid destination charges.

Once the returned parcel has been received and identified, we will review the circumstances.

Depending on the reason for the return, we may provide:

  • A refund;

  • Reshipment; or

  • Another appropriate resolution.

Where permitted by applicable law, reasonable additional costs directly caused by an incorrect address supplied by the customer, unjustified refusal of delivery, or failure to pay a properly disclosed destination charge may be taken into account when determining an applicable refund or reshipment cost.

Any such determination will be made in accordance with our Return and Refund Policy and applicable law.

17. Refused Deliveries

If you no longer want an order, please contact us before refusing delivery whenever reasonably possible.

Simply refusing a parcel does not necessarily constitute an authorized return or valid exercise of a statutory withdrawal right.

Customers should follow our Return and Refund Policy and obtain return instructions where appropriate.

Nothing in this section limits a statutory withdrawal or cancellation right available under applicable law.

18. EU and Spanish Consumer Delivery Rights

Nothing in this Shipping Policy limits any mandatory rights available under applicable Spanish or European Union consumer law.

Depending on the circumstances, these may include rights concerning:

  • Delivery within the agreed timeframe;

  • Delayed delivery;

  • Non-delivery;

  • Transfer of risk;

  • Damaged goods;

  • Product conformity;

  • Cancellation; and

  • Refunds.

Where applicable law provides stronger protection than this Policy, the mandatory legal rule will apply.

19. Relationship With Our Return and Refund Policy

This Shipping Policy explains harvenza's standard shipping and delivery procedures.

Returns, refunds, statutory withdrawal rights, faulty products, damaged products, incorrect items, and customer-requested returns are also governed by our Return and Refund Policy and applicable law.

Customers should obtain return instructions before sending merchandise back where appropriate.

Our published business address is not automatically a product return address.

Do not send returned merchandise to our business address unless harvenza specifically provides or authorizes that address in written return instructions.

20. Contact Us

For questions concerning shipping, tracking, delivery, customs, or an existing order, please contact:

harvenza

Website: https://harvenza.com
Email: leefallegre49@hotmail.com
Phone: +34 692 565 672
Business Address:
Calle de San Enrique de Osso, 151
28055, Madrid Province
Spain

Please include your order number when contacting us about an existing shipment.

Important: The business address above is not automatically our product return address. Please obtain written return instructions from harvenza before sending merchandise back.